Frequently Asked Questions
Shipping dates and rates?
Orders typically ship within 1-2 business days. During peak holiday season, please allow up to 3 business days for processing and shipping. You will receive an email notification once your order has shipped. Shipping rates are calculated based on your order total. You can see the seperate shipping cost for your order at checkout.
Product Information:
Candle Care: - For the best results, burn for 3-4 hours at a time, or until the wax pool reaches the edge of the container. - Trim your candle wick up to 5mm or pull off the burnt/black tip every time you light your candle. - If you see air pockets or the candle wax cracking in between burns this is perfectly normal for pure vegetable based waxes which are paraffin free. - Place the candle on a heat-resistant surface, away from drafts, curtains, and other flammable materials. - Keep away from
Do you offer gift wrapping?
Yes, we offer gift wrapping for a small fee. You can select a gift box once you have added to your Shopping Bag and also add a gift note.
What is your returns policy?
Please contact us if you wish to return an item. Returns and exchanges are accepted within 21 days. Buyers are responsible for return postage costs and ensuring the item is undamaged and unused.
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